Sr. Product Support Analyst

美国公司(原厂商,公司主要做网络安全,储存,世界排名数一数二的原厂商):)
Sr. Product Support Analyst -BJ
Role based Beijing Location[/color][/color]

Main Responsibilities
The position functions as a member of the Enterprise support team, addressing technical product questions or resolving technical problems and involves taking inbound Enterprise customer calls as well as responding to email queries. Based upon the assigned product(s) to support the engineer may provide support directly to customers or to Symantec employees who work for the customer. Work a shift that is parallel to our N. Asian neighboring countries. Working Holidays on a shared basis (rotation schedule). The engineer will also be a member of onsite-support team and 24*7 support team.
THE CANDIDATE
Position Requirements and Education
Strong decision-making abilities. Strong Leadership abilities.Two years experience in Leadership role with networking and security software.
Required Skills: - Strong demonstrated customer service/support skills - Demonstrated skills  at working within a team - Superior phone skills and ability to connect with the customer- Ability to multi-task across several open cases and manage time well - Possess strong problem solving and trouble shooting skills - Able to conduct research to find answers to questions and solutions to problems with the proper tools provided. - Ability to establish technical credibility with a wide range of customer contacts - Demonstrated communication skills - Fluent in Mandarin. Fluent in Korean or Cantonese is also required - bilingual or multilingual is a bonus.
Required Attributes - Able to maintain a positive attitude throughout the support process - Takes a calm and mature approach to dealing with difficult problems and people - Has ongoing enthusiasm for technology. Enjoys learning and using new technologies. - Adapts quickly to change - Strong work ethics Required Knowledge - Demonstrated solid system administration skills in MS Windows operating systems, (Windows 2003, 2000, XP, 98) - Demonstrated knowledge of Linux OS- Demonstrated knowledge of Netware- Demonstrated TCP/IP knowledge Desired Knowledge - Certifications such as MCP, MCSE, CNE, CCNA, CISSP, GIAC - Previous experience with Antivirus software - Mail traffic knowledge and troubleshooting abilities. Symantec Corporation is an Equal Opportunity Employer and welcomes diversity.
Had B. A Certificate.

本职位语言要求:粤语流利和英文读写流利,
薪水:面谈,

有意向者,请发各一份中英文简历以下邮箱地址,谢谢
dorothy yan (猎头)
Tel:020- 83752693 / 1311 9584 634
Mailbox: [email]dorothyyan@rjhr.com[/email]
MSN:     [email]dorothyyan@sohu.com[/email][color=Blue]Sr. Product Support Analyst-BJ[/color]

我是猎头公司的,我这里有个新位是美国一间原厂商,

现在正急招一个会讲广东话,做网络安全产品的SE,请各位兄弟姐妹帮我推荐一下,谢谢